Frequently Asked Questions
Gift of Light
Welcome to the Gift of Light FAQ page. Here you’ll find answers to the most common questions about orders, shipping, payments, returns, and more. If you still need help, feel free to contact us at support@mygiftoflight.com.
Orders
How do I place an order?
Simply choose your product, click “Add to Cart,” and proceed to checkout. Follow the steps to complete your payment securely.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to modify it.
Will I receive an order confirmation?
Yes. After placing your order, you will receive a confirmation email with all your order details.
Shipping
How long does shipping take?
- Processing time: 3–7 business days
- Delivery time: 7–15 business days after dispatch
Do you ship internationally?
Yes, Gift of Light ships worldwide. Delivery times may vary depending on the destination.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
My order is delayed. What should I do?
Occasionally, delays may occur due to customs, weather, or carrier issues. If your order is significantly delayed, contact us at support@mygiftoflight.com.
Payments
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and Shop Pay.
Is my payment secure?
Yes. All payments are encrypted using SSL technology and processed by secure third-party providers. Your financial information is never stored on our servers.
What currency do you use?
All payments are processed in USD (United States Dollars).
Returns & Refunds
What is your return policy?
We offer a 7-day return policy. Items must be unused, unworn, and in original packaging with proof of purchase.
How do I start a return?
Contact us at support@mygiftoflight.com to request a return. We will provide instructions if your return is approved.
How long do refunds take?
Once approved, refunds are processed within 10 business days. Your bank may take additional time to reflect the refund.
Do you accept returns on sale items?
No, sale items and gift cards are non-refundable.
Products
Are your products high quality?
Yes. Gift of Light focuses on premium, meaningful products designed with quality and purpose in mind.
Do you offer customization?
At this time, we do not offer personalized or custom-made products.
Account & Support
Do I need an account to place an order?
No, you can check out as a guest. However, having an account makes it easier to track orders and manage purchases.
How can I contact support?
You can reach us anytime at:
📧 support@mygiftoflight.com
We typically respond within 24–48 hours on business days.
Still need help?
If your question wasn’t answered here, feel free to contact our support team. We’re always happy to help you.