1. PROCESSING TIME

Once your order has been placed and payment has been successfully approved, it will go through the following stages: order verification, processing, quality inspection, packaging, and dispatch.

Processing typically takes 3 to 7 business days.

You will receive a shipping confirmation email with your tracking number as soon as your order has been dispatched.

2. DELIVERY TIME

Estimated delivery time is 4 to 15 business days after your order has been shipped.

Delivery times are estimates and may vary depending on your location and external factors beyond our control, including:

• Postal or carrier delays
• Customs processing (for international shipments)
• Severe weather conditions
• High-demand periods
• National holidays

While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur.

3. SHIPPING METHODS

Gift Of Light ships to customers through trusted domestic and international logistics partners.

Depending on your location and product availability, orders may be shipped from one of our fulfillment centers located in the United States, Europe, or Asia.

Orders are delivered by national postal services or reputable courier partners.

In certain situations, such as:

• Recipient unavailable
• Delivery restrictions in specific areas
• Incorrect or incomplete shipping address
• Carrier access limitations

Your package may be held at the nearest local postal office or carrier facility for customer pickup.

If this occurs, the carrier will usually notify you through the tracking information.

Important:
If the shipping address provided during checkout is incorrect or incomplete, the package may be returned to the sender. Customers are responsible for ensuring that all shipping information is accurate before completing their purchase.

4. SHIPPING ADDRESS ACCURACY

Gift Of Light will ship all orders to the address provided during checkout.

Please carefully review your shipping information before placing your order.

We are unable to guarantee address modifications once an order has entered processing or has already been shipped.

5. RECIPIENT UNAVAILABLE

Please ensure that someone is available to receive your package at the delivery address.

Most carriers will attempt delivery up to three (3) times.

If all delivery attempts are unsuccessful:

• The package may be held at the nearest pickup location.
• It will generally remain available for pickup for up to 7 calendar days, depending on the carrier.
• If the package is not collected within the carrier's holding period, it may be returned to the sender.

Should a package be returned due to unsuccessful delivery attempts, an additional shipping fee may be required before the order can be reshipped.

Tracking updates and pickup instructions will be available through your tracking number.

6. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Gift Of Light is not responsible for shipping delays or failed deliveries caused by incorrect or incomplete address information provided during checkout.

If an order cannot be delivered because of an incorrect address:

• The package may be returned to the sender.
• Additional delivery attempts may not be made.

If reshipment is requested after the package is returned, a new shipping charge may apply.

The cost of reshipping will depend on the destination and carrier rates at the time of reshipment.

CUSTOMER SUPPORT

If you have any questions regarding order processing, shipping times, tracking information, delivery methods, or shipping address corrections, please contact our Customer Support Team:

Email: support@mygiftoflight.com

Our team will be happy to assist you as quickly as possible.